MSIT-CMM

Value-driven Case and Message Management

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MSIT-CMM – the provider of user-friendly solutions

Paying attention to the requirements of user-friendly solutions, we have designed MSIT-CMM – the optimal solution for value-driven Case and Message Management.

MSIT-CMM is a business application for a universal case management, workflow and message handling and therefore it can be applied to different business areas. During the development of our solution MSIT-CMM, the aim was to provide a product with which an optimized business process management is pursued.

MSIT -CMM is the basis for user-friendly, efficient, cost-effective, proper and timely Case and Message Management.

Your benefits of MSIT-CMM

An integration of nowadays communication channels and SWIFT Interfaces, such as E-mail and Fax via E-mail connectivity and several Interfaces like SWIFT – MT, SWIFT – MX and Self-Service, enables the user a dynamic, user-friendly and value-driven case and message management.
Optimized business process management

  • Possibility to provide information at any time
  • As routing and prioritizing of cases is possible, error rates concerning the allocation of cases can be reduced significantly
  • Reduced data entry errors as there is only a single point of access to all information

Cost-effectiveness

  • Saving efforts due to automated detection of cases
  • Considerable reduction of workload
  • Significant reduction in processing costs

Enhanced customer service

  • Shorter processing times lead to faster and professional customer service
  • Shorter respond times
  • Due to the optimized processing you can focus on your customers’ needs

Functional Highlights

Automatic case and message management

  • Based on incoming messages cases will be automatically created or can also be created and corrected manually
  • Controlling and approval of messages (4-eyes principal)
  • A clearly arranged audit trail shows all actions performed in the investigations. User information, date and time are also recorded in the audit trail
  • Prioritization of cases
  • Duplicate- Check
  • Automatic allocation of replies to existing cases

Multi-channel

  • Integration of existing communication channels, like email and FAX, SWIFT MT, SWIFT MX as well as other channels and Self-Service

WEB-client

  • User-friendly and value-generating software solution for case and message management, which is available in different languages

Excellent reporting

  • The reporting tool features both standard and individual reports.
  • Standard reports are displayed as dashboards and can be exported for further processing

Multi-entity

  • Thanks to multi-entity architecture, the application can be used group wide in head offices, subsidiaries and branch offices

Seamless integration in existing systems

  • Rapid and seamless implementation of standard interface connection
  • Websphere MQ, Webservice and interfacing via files

Flexible parameterization

  • Adaption on customer’s specific requirements and needs
  • Customer-tailored implementation options and configuration
  • Highly flexible business rules

Find out more about MSIT-CMM!

Contact us for a demo to learn more about MSIT-CMM.

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