MSIT-EXIN

Drive for your automated investigations

Filling the automation gap with automated investigations workflows and individual customization

MSIT-EXIN – Automated Investigations Workflows and Individual Customization

Management Solutions IT has established considerable experience providing implementation services in the investigations area since more than 15 years.

Based on our know-how in this area, we proudly present our solution MSIT-EXIN for Exceptions and Investigations including cross-border and SEPA payments.

MSIT-EXIN is designed to improve and automate investigation processes. As an integrated solution and standard system, MSIT-EXIN can be excellently adapted to meet all organizations’ requirements.

It is the customized solution for the full life-cycle of case and message management for investigations. Having the specific and critical banking industry’s business requirements in mind, our solution MSIT-EXIN allows both banks and corporates to go into production within a short period of time.

Quality Stamps

SWIFT awarded MSIT - EXIN the SWIFT Ready Application Exceptions and Investigations Label

Your benefits of MSIT-EXIN

Drastic Decrease in costs

Labour costs
Messaging costs
Enquiries costs paid to correspondents

Operational efficiency improvement

Re-assignment of staff on revenue-generating tasks
Re-usability for additional business area (e.g. treasury, securities)
Faster recovery after outages

Enhanced customer service

Connectivity of corporates
Shorter turn-around times
Faster and comprehensive information

Functional Highlights

Different Business Areas

MSIT-EXIN handles several investigation processes in the area of Payments (cross-border, SEPA), Treasury and Securities.

Automated Investigations Workflows

MSIT-EXIN automates the full lifecycle of investigation processes automatically (e.g. automatic processing of requests, routing and priorisation of cases and messages, monitoring, parsing, integration of interfaces, responding via different channels as well as automatic and guided resolving of cases, ...).

Automatic Case and Message Management

Cases are automatically created and assigned to respective business units. Relevant information is automatically attached to the case, ensuring accurate and effective processing. All kinds of document types are supported. A clearly arranged audit trail shows all actions performed in the investigations.

Multi-channel

MSIT-EXIN features communication via SWIFT MT- and MX messages (via different EAI applications), fax, email or direct entry (self-service). MSIT-EXIN supports SWIFT E&I processes according to SWIFT E&I standards.

Individual Customization

MSIT-EXIN is a highly scalable and configurable application which can be adopted flexibly and individually to specific customers’ requirements and needs.

Multi-entity

Thanks to multi-entity architecture, the application can be used group-wide in head-offices, subsidiaries and branch offices.

Excellent Reporting

MSIT-EXIN's reporting tool features both standard and individual reports. Standard reports are displayed as dashboards and can be exported for further processing.

Monitoring

MSIT-EXIN provides alerts and notifications for new cases, replies to cases, resubmission, messages on Non-STP List, messages waiting for verification, etc.

Usability

The easy-to-use, intuitive graphical user interface supports fast identification and efficient processing of exceptions and investigations.

Multi-language

German and English are available by default. All types of languages are supported and can be added easily.

Find out more about MSIT-EXIN!

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